for the EU.PE URL Shortening and Link Management Service
Version 1.2 – As of: March 2026
These Terms and Conditions ("Terms") govern the use of the EU.PE URL shortening and link management service, including all associated features (QR code generator, bio pages, analytics dashboard, API, etc.), provided by:
Digital Marketing Agency ROMBEY
Sole proprietorship, owner: Christopher Rombey
Theodor-Koerner-Str. 29, 41812 Erkelenz, Germany
(hereinafter "Provider", "we", "us")
These Terms constitute a binding agreement between the Provider and any legal entity or natural person who registers an account or uses the service (hereinafter "Customer" or "you"). By registering an account and confirming these Terms during the registration process, you declare your agreement with these Terms. Use of the service without consent to these Terms is not possible.
Our service is exclusively directed at entrepreneurs within the meaning of Section 14 of the German Civil Code (BGB). By registering for or using EU.PE, you confirm that you are not a consumer within the meaning of Section 13 BGB, but are using the service exclusively in the course of your commercial, business, trade or freelance activity.
Private or domestic use is not permitted. We do not knowingly enter into contracts with consumers. We reserve the right to request proof of business status (e.g., commercial register number, trade registration or VAT ID number) to verify eligibility.
If it subsequently transpires that a customer is, contrary to their declaration, a consumer, we reserve the right to terminate the contract for cause. Any mandatory consumer protection rights shall remain unaffected in such a case.
These Terms, together with our Privacy Policy and all additional policies or agreements that we publish (e.g., Acceptable Use Policy, Data Processing Agreement pursuant to Art. 28 GDPR), constitute the entire agreement between you and us regarding the use of the service. Deviating, conflicting or supplementary general terms and conditions of the customer shall not become part of the contract unless we expressly consent to their applicability in writing.
We may amend these Terms from time to time to adapt them to changed legal requirements, technical developments or new features.
The contract language is German. Translations of these Terms into other languages (particularly English) are for informational purposes only and are not legally binding. In the event of discrepancies between the German version and a translation, the German version shall prevail.
EU.PE is a web-based platform that enables business users to shorten URLs and manage links. The main features include:
The exact scope of features for each plan is set out in the current service description on our website.
We offer two plans:
Our free plan for beginners and occasional users. Includes:
Our premium plan for professional users and businesses. Includes:
Monthly subscription: EUR 39 per month (cancel monthly)
Lifetime access: EUR 899 (one-time payment)
All prices are net prices plus the applicable statutory value-added tax (see Section 6.2).
Current prices and feature details are published on our Pricing page, which is hereby incorporated into these Terms by reference.
We provide support via email and through our online helpdesk/ticket system. Pro plan customers receive priority support. We endeavor to respond to support requests promptly (typically within 1 business day for standard inquiries). A binding response time is not guaranteed unless separately agreed in writing.
We aim for a service availability of 99% on an annual average (measured by the accessibility of core functions: link redirection, dashboard, API). The following are not considered downtime:
We will schedule maintenance during low-traffic periods where possible. A guarantee of 100% availability is not provided.
Registration of an account is required to use the service. During registration, you must provide truthful and complete information, in particular:
You are obligated to keep this information up to date at all times. False or incomplete information may result in the suspension or termination of your account.
You are responsible for maintaining the confidentiality of your login credentials (username and password). Do not share your login credentials with unauthorized persons. Notify us immediately at support@eu.pe if you suspect or detect unauthorized access to your account. We shall not be liable for losses or damages arising from your failure to secure your account, unless we are responsible for the security breach.
Each customer may only maintain one account unless we have expressly authorized otherwise. Creating multiple accounts for the purpose of abusing free services, circumventing quota limits or otherwise circumventing these Terms is strictly prohibited and entitles us to immediately suspend all affected accounts.
Accounts are intended for the entity that registered them. Transfer, rental or sale of your account to third parties is not permitted without our prior written consent.
You must be at least 18 years old (or have reached the legal age of majority in your jurisdiction) to use the service. The creation of accounts by minors is not permitted.
By using EU.PE, you agree to comply with the following rules:
You will use the service exclusively for lawful purposes. You are solely responsible for all content that you shorten, link to or host through the service, as well as for all links and bio pages you create.
You may not use the service to shorten, link to or host content that:
We maintain a zero-tolerance policy for illegal content, particularly child sexual abuse material. Such content will be immediately reported to the competent law enforcement authorities.
You agree to:
If you collect personal data through our service (e.g., through analytics on link clicks, contact forms on bio pages or other features), you are responsible as the data controller within the meaning of the GDPR for compliance with all applicable data protection laws. We act as a data processor pursuant to Art. 28 GDPR in this regard. We strongly recommend signing the Data Processing Agreement (DPA) provided in your customer profile.
You may use EU.PE links in your marketing activities but must comply with all applicable laws (in particular anti-spam laws such as the GDPR and the German Unfair Competition Act (UWG)) as well as the policies of the respective platforms. Sending unsolicited mass emails or messages containing EU.PE links is prohibited.
We do not pre-screen every link or content but reserve the right to monitor the use of the service. We employ automated systems to detect malware, phishing and other abuse. We may disable or remove content or links that violate these Terms or applicable law without prior notice.
If you become aware of an EU.PE short link being used abusively, please report it through our abuse reporting page (eu.pe/report) or by email to abuse@eu.pe. We will promptly review the report and take action as necessary.
In the event of violations of these usage policies or other provisions of these Terms, we may, at our sole discretion:
You may additionally be held liable for damages arising from your unlawful use of the service.
You retain all intellectual property rights to the content you input into the service (e.g., the URLs you shorten, text, images and logos on bio pages, your company name/logo in your profile).
By using the service, you grant us a non-exclusive, worldwide, royalty-free license to use, store, reproduce, display and distribute your content to the extent necessary for providing and maintaining the service. This license terminates upon deletion of the respective content or termination of your account, subject to technically necessary transition periods and statutory retention obligations.
All rights to the EU.PE service, including software, source code, design, trademarks, logos and other intellectual property rights, remain with the Provider. You are granted a limited, non-exclusive, non-transferable, revocable right to use the service for its intended purpose in accordance with these Terms.
You may not:
If you submit suggestions, ideas or feedback about the service, we may freely use and exploit them without compensation or any other obligation to you.
Use of the Free plan is free of charge. Use of the Pro plan requires payment of the respective subscription fees:
Current prices are published on our Pricing page. Price changes will be announced in accordance with Section 1.4 and shall not apply retroactively to existing billing periods.
All fees are net prices plus the applicable statutory value-added tax:
(a) The monthly subscription is charged in advance with the monthly fee on the subscription start date. The subscription automatically renews for a further month on the same calendar day (hereinafter "Renewal Date").
(b) Example: If your subscription begins on the 1st of a month, the 1st of each following month is your Renewal Date.
(a) Upon purchasing lifetime access, you pay the lifetime price as a one-time payment. No further recurring fees are incurred.
(b) "Lifetime" means: Access to the Pro plan exists for as long as the EU.PE service is provided by the Provider. In the event of a permanent discontinuation of the service, lifetime access ends with the discontinuation. There is no entitlement to a pro-rata refund of the lifetime price in such a case.
(c) Lifetime access is tied to the customer's account and is non-transferable.
We accept the payment methods listed on our website (e.g., credit card, debit card, PayPal, SEPA direct debit).
(a) Reseller: Payment processing and sales are handled by our authorized reseller:
CopeCart GmbH
Rosenstr. 2, 10178 Berlin, Deutschland (EU)
(b) During the ordering process, CopeCart GmbH acts as the contractual partner for payment processing and as the seller (reseller). The purchase agreement for payment is concluded between the Customer and CopeCart GmbH, not directly with the Provider.
(c) CopeCart GmbH handles invoicing, the calculation and display of the applicable value-added tax, and the complete payment processing.
(d) The Provider remains responsible for the provision of the service, service delivery and support. The role of CopeCart GmbH is limited to its function as reseller and payment service provider.
(e) By providing a payment method, you authorize CopeCart GmbH to charge this method for the fees due, including taxes.
(a) You may cancel your monthly subscription at any time effective as of the next Renewal Date. Cancellation can be made through your account settings or by contacting our support (support@eu.pe).
(b) The cancellation takes effect on the next Renewal Date, regardless of when during the current billing period it is made. Until the cancellation takes effect, you retain full access to all Pro plan features.
(c) Example: If your Renewal Date is the 1st of a month and you cancel on the 15th of the previous month, the cancellation takes effect on the 1st of the following month. If you cancel on the 31st of the previous month, the cancellation likewise takes effect on the 1st.
(d) After the cancellation takes effect, your account will be reset to the Free plan. Fees already paid for the current billing period will not be refunded.
(a) You are responsible for ensuring that your stored payment method is valid and has sufficient funds.
(b) If a charge is declined or fails, we will notify you by email and may retry the payment.
(c) If the payment is not settled within 7 days of the first notification, we may suspend access to Pro plan features.
(d) If the payment remains unsettled after a further period of 14 days, we reserve the right to terminate the subscription and reset the account to the Free plan.
(a) Since we offer a free plan for evaluating the service, paid subscription fees are generally non-refundable after payment.
(b) In justified individual cases, we may grant a goodwill refund at our sole discretion. Refund requests should be directed to billing@eu.pe stating your account details and the reason.
(a) This contract is exclusively a B2B (business-to-business) contract. By registering and accepting these Terms, the Customer has confirmed that they are an entrepreneur within the meaning of Section 14 BGB and use the service exclusively in the course of their commercial or independent professional activity (see Section 1.2).
(b) Accordingly, no statutory right of withdrawal for consumers within the meaning of Sections 312g, 355 BGB applies.
(c) Even if a right of withdrawal were applicable, it is hereby contractually excluded to the fullest extent permitted by law.
(d) Should it subsequently transpire that a customer is, contrary to their declaration, a consumer, any mandatory consumer protection rights shall remain unaffected (see Section 1.2).
(a) Upgrade (Free to Pro): You may upgrade to the Pro plan at any time. Billing begins immediately with the chosen payment model.
(b) Downgrade (Pro to Free): A downgrade is effected by cancelling the Pro subscription in accordance with Section 6.6. After the cancellation takes effect, your account will be reset to the Free plan. Pro plan features and data exceeding the Free plan scope will no longer be available.
From time to time, we may offer promotional pricing, discount campaigns or vouchers. Such promotions are subject to their respective specific terms and are time-limited. After the expiry of a promotion, regular prices apply.
You agree to contact us first (billing@eu.pe) before initiating a chargeback or payment dispute in order to find an amicable solution. If a chargeback is initiated without a prior attempt at resolution, we reserve the right to suspend your account and demand the owed fees plus any costs incurred as a result of the chargeback.
(1) The Provider reserves the right to add, modify or remove features of the service at any time, insofar as this is necessary or expedient in the course of ongoing improvements, technical developments or due to legal requirements.
(2) Material restrictions to the scope of features that affect the contractually owed scope of the chosen plan will be announced to the customer at least 30 days in advance by email. In such a case, the customer shall have a special right of termination as of the effective date of the change.
(3) We may occasionally suspend the service temporarily for maintenance, updates or in emergencies (see Section 2.4).
You may delete your account at any time by using the deletion function in your account settings or by contacting support (support@eu.pe). The cancellation of a paid subscription is governed by Section 6.6.
We may terminate your account with at least 30 days' notice by email to the email address stored in the customer profile. In the case of a paid subscription, an already paid but not yet expired billing period will not be refunded unless the termination is due to reasons attributable to us.
In the event of serious or repeated violations of these Terms, in particular Section 4 (Acceptable Use Policy), we may immediately suspend or terminate your account without observing a notice period. We will inform you of the reasons for the suspension or termination, insofar as this is legally permissible and reasonable.
(a) Upon the termination taking effect, your right to use the service and all Pro plan features ends.
(b) We may deactivate your short links after termination. Short links are not maintained permanently. We endeavor to keep short links active for a reasonable transition period of 30 days after termination but do not guarantee this.
(c) The deletion of your personal data after termination is governed by our Privacy Policy and any executed Data Processing Agreement (DPA).
(d) Provisions of these Terms that by their nature are intended to survive termination (in particular Sections 5, 9, 10, 11, 12, 13) shall remain unaffected by the termination.
The Provider is obligated to provide the service in its current version with the scope of features described for the chosen plan. The Provider will operate the service with reasonable care and expertise.
Despite our availability target of 99% (Section 2.4), we cannot guarantee uninterrupted, error-free or completely secure availability of the service. Internet and infrastructure problems beyond our control may affect availability.
Using the service may support your marketing and business activities. However, we do not guarantee specific results (e.g., click numbers, conversion rates or business success).
The customer is responsible for backing up their own data and content. Although the Provider performs regular backups of its systems, it does not warrant the recoverability of individual customer data at all times. The Provider shall not be liable for the loss of customer data unless the loss is attributable to willful intent or gross negligence on the part of the Provider.
Beyond the performance obligations expressly stated in these Terms, no further guarantees, assurances or warranties are assumed, to the extent permitted by law.
The Provider shall be liable without limitation for:
In the event of slightly negligent breach of material contractual obligations (obligations whose fulfillment is essential for the proper performance of the contract and on whose compliance the customer may regularly rely), the Provider's liability shall be limited to the typically foreseeable damage.
Otherwise, the Provider's liability for slight negligence is excluded. In particular, the Provider shall not be liable for indirect damages, consequential damages, lost profits, data loss or damages from business interruption, insofar as these are not based on a breach of material contractual obligations.
Insofar as the Provider's liability is limited to the typically foreseeable damage pursuant to Section 10.2, the Provider's total liability for all claims arising from or in connection with this contract shall be limited to the amount of fees paid by the customer to the Provider in the 12 months immediately preceding the event giving rise to the damage, but no less than EUR 100.
The Provider shall not be liable for the content to which short links refer or for content that customers create or distribute through the service. Responsibility for such content lies exclusively with the respective customer.
Section 254 BGB (contributory negligence) remains unaffected. The customer is in particular obligated to protect their login credentials and to back up their data regularly.
(1) The customer shall indemnify and hold harmless the Provider, its owner, affiliated companies and employees from all claims, liabilities, losses and costs (including reasonable attorney's fees) arising from or in connection with:
(2) The Provider will promptly inform the customer of any asserted claims and give the customer the opportunity to assume the defense. The Provider will not enter into any settlement that burdens the customer without the customer's consent.
These Terms and all legal relationships arising therefrom shall be governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG) and the conflict of laws rules of private international law.
The exclusive place of jurisdiction for all disputes arising from or in connection with these Terms shall be Erkelenz, Germany, to the extent permitted by law.
We are neither obligated nor willing to participate in dispute resolution proceedings before a consumer arbitration board, as we contract exclusively with business users. In the event of disagreements, we will first seek an amicable resolution.
The non-exercise or delayed exercise of a right under these Terms shall not constitute a waiver of that right. A waiver of a right is only effective if declared in writing.
The customer may not assign or transfer rights or obligations under this agreement without the prior written consent of the Provider. The Provider is entitled to transfer its rights and obligations under this agreement in whole or in part to third parties, provided that the legitimate interests of the customer are safeguarded.
Nothing in these Terms shall create an agency, partnership, joint venture or any other joint enterprise between the customer and the Provider.
The Provider shall not be liable for failures or delays in performance insofar as these are caused by circumstances beyond its reasonable control (force majeure). These include in particular: natural disasters, pandemics, war, terrorism, strikes, government orders, failures of telecommunications networks or power supply, DDoS attacks or other cyberattacks. The Provider will promptly inform the customer of the existence and expected duration of the force majeure event.
Notices from the Provider to the customer shall be sent by email to the email address stored in the customer profile or through notifications on the website. The customer is obligated to keep their email address up to date. Notices shall be deemed received when sent to the stored email address.
Amendments and supplements to these Terms require text form (Section 126b BGB). This also applies to the waiver of this formal requirement. No oral side agreements exist.
Should individual provisions of these Terms be or become wholly or partially invalid or unenforceable, the validity of the remaining provisions shall not be affected thereby. In place of the invalid or unenforceable provision, that valid and enforceable provision shall be deemed agreed which comes closest to the economic purpose of the invalid or unenforceable provision. The same applies to any regulatory gaps.
Every registered user is automatically enabled for the affiliate program and receives a personal affiliate link. Participation in the affiliate program is voluntary; use of the affiliate link is not mandatory.
(a) Commission rates are based on the affiliate's current plan:
(b) Commissions are calculated on the basis of the net revenue that the Provider receives from CopeCart GmbH, Rosenstr. 2, 10178 Berlin, Deutschland (EU) after deduction of the reseller fees.
(c) Commissions are credited to the affiliate balance once the associated payment has been confirmed as "completed".
(d) The Provider reserves the right to change commission rates with 30 days' notice. Changes shall only apply to future transactions.
(a) A payout may be requested once a minimum balance of EUR 50 has been reached.
(b) Payout requests may be submitted no more than once per calendar month.
(c) Payouts are made after confirmation by the Provider via:
(d) Payouts in cryptocurrencies or other payment methods are not offered.
(e) Upon confirmation of the payout by the Provider, a credit note is automatically generated. This contains the affiliate's billing address, the Provider's details and a sequential credit note number (format: EU.PE-1, EU.PE-2, etc.).
(f) The affiliate is solely responsible for the tax treatment of their commission income. The Provider does not provide tax advice.
(a) Self-Referrals: It is prohibited to use your own affiliate link for your own purchases or to otherwise generate commissions for your own transactions.
(b) Misleading Advertising: Affiliates may not make false, misleading or exaggerated claims about the service or the affiliate program.
(c) Spam: Sending unsolicited mass emails or messages containing affiliate links is prohibited.
(d) Trademark Misuse: The use of EU.PE trademarks, logos or domain names in a manner that creates the impression of an official partnership or affiliation is prohibited without written permission.
(e) Manipulation: Any attempt to manipulate the tracking system, artificially generate clicks or registrations, or otherwise abuse the affiliate system is prohibited.
(a) If a payment for which a commission was credited is refunded, cancelled or charged back, the associated commission will be cancelled and deducted from the affiliate balance.
(b) Should the affiliate balance become negative at the time of cancellation, the negative amount will be offset against future commission earnings.
(a) The Provider may terminate an affiliate's participation in the affiliate program at any time and without stating reasons with 14 days' notice.
(b) In the event of violations of these Terms or the rules of the affiliate program (in particular Section 13.4), the Provider may terminate participation immediately and without notice. In serious cases, the Provider may withhold outstanding commissions.
(c) After termination, the affiliate may request a final payout of their positive balance (less any clawbacks), provided the minimum balance is met.
(a) The Provider does not guarantee the amount of commission earnings or the success of the affiliate program.
(b) The Provider shall not be liable for technical malfunctions of the tracking system, unless these are attributable to willful intent or gross negligence.
(c) The Provider reserves the right to discontinue the affiliate program entirely with 30 days' notice.